Terms & Conditions
By participating in our auctions, you agree to the following terms:
1. Bidding Commitment
- All bids are binding. A bid is a legal commitment to purchase.
- Please bid responsibly and only on items you intend to pay for and pick up.
- Bidders are responsible for reviewing all photos, descriptions, and condition notes before placing a bid.
- No cancellations are permitted once a bid is placed or an item is won.
- Nova Trading Group reserves the right to block any bidder's account who cancels or refuses to pay for items they have won.
- We are an auction house, and by nature of this business, all sales are considered final. Please do not bid on items you do not intend to purchase.
2. Payment Policy
- Payment is processed automatically after the auction using the winning bidder's payment method on file.
- Bidders are responsible for keeping a valid payment method on file and ensuring sufficient funds are available.
- If automatic payment cannot be completed, the bidder must promptly resolve the payment issue with Nova Trading Group.
- Unresolved payment may result in item forfeiture, a 45% restocking fee, and restrictions on future bidding.
3. Pickup Policy
- Pickup is by appointment only and must be scheduled within 48 hours of winning, using the scheduling link provided after the auction.
- All items must be picked up within seven calendar days of winning, unless prior arrangements have been approved by Nova Trading Group.
- If you are unable to make your appointment, you must reschedule before your scheduled time using the provided link.
- No-shows or last-minute cancellations may result in a 45% restocking fee and may lead to the account being blocked from future auctions.
4. Shipping Policy
- Shipping costs are calculated based on the item's weight and the destination distance.
- A separate payment request for shipping will be sent and must be paid in full before the end of the day to release your items.
- Bidders are responsible for considering potential shipping costs before placing a bid.
- Cancellations will not be accepted due to shipping charges being higher than expected.
- Nova Trading Group does not control carrier rates and cannot adjust these fees.
5. Item Condition & Returns
All items are sold AS IS.
Nova Trading Group is a liquidation company. Our inventory consists primarily of customer returns, shelf pulls, and overstock merchandise. We do not test items, and therefore make no guarantees regarding functionality, completeness, or cosmetic condition. Items may show signs of use, be missing accessories or hardware, or vary from retail condition.
It should be assumed that any item listed could be a customer return or open-box item unless otherwise stated.
Buyers are responsible for reviewing all photos, descriptions, and condition notes before placing a bid. What is shown in the listing photos is exactly what the winning bidder will receive. We encourage all bidders to use their best judgment when bidding.
Returns will only be accepted if the item received is substantially different from what was described or listed, for example, a completely different product.
Returns will not be accepted for items that are not functioning as expected, items missing parts, hardware, or accessories, buyer's remorse, or change of mind.
All items are sold without warranty, expressed or implied.
If you believe your item qualifies for a return under these conditions, please email gilbert@novatrading-group.com within 4 days of pickup or delivery. All return requests are reviewed at the sole discretion of Nova Trading Group, and we reserve the right to deny any return request.
6. Chargebacks & Fraudulent Claims
- Chargebacks or false claims of fraud on items you won are considered fraudulent activity.
- Such actions may result in legal action to recover losses, immediate account suspension or permanent ban, and reporting to HiBid, which may affect your ability to participate in future auctions.
7. Forfeiture & Account Status
Failure to pay, communicate, or schedule pickup will result in item forfeiture, a 45% restocking fee, reporting to HiBid for non-compliance, and a permanent ban from participating in any future Nova Trading Group auctions.
